Legal

Acceptable Use Policy

Last updated: October 12, 2026

A short list of what is and isn't allowed on Tillstock, so businesses and their shoppers are safe. Most people will never need it.

1. What this covers

This policy applies to everyone who uses Tillstock: business owners, their staff, and anyone using an online store that runs on Tillstock. It is part of the Terms of Service.
Tillstock is for running a legitimate business. Use it that way.

Break the law, or use Tillstock to sell, promote or store anything illegal.
Sell goods or services that are prohibited by law, counterfeit, stolen, or that infringe someone else's rights.
Use the service to deceive or defraud shoppers or anyone else, including false prices, fake stock or taking payment for things you do not provide.
Try to access another business's data, another user's account, or any part of the service you have not been given.
Probe, scan or test the service's security without our written permission, or bypass its limits and controls.
Overload, disrupt or interfere with the service or the people using it.
Upload viruses, malware or other harmful code.
Copy, reverse engineer, resell or sublicense the service, or let people outside your business use your account.
Share sign-in details, or create several accounts to get around package limits.
Use the service to send spam or messages people have not agreed to receive.
Put in other people's personal information that you do not have the right to use.
Use scrapers or bots against the service or a store on it, other than search engines and ones we provide.

You are responsible for everything shown in your store: products, photos, descriptions, prices and policies.
Content must not be unlawful, hateful, threatening, harassing, misleading or infringing. If you sell goods that are age-restricted or regulated where you operate, you must follow the law that applies to them.
You must have the rights to the images and text you upload.

Use a strong, unique password, and turn on two-factor sign-in.
Give each person their own account with only the access they need.
Remove people who leave your business, and tell us straight away at support@tillstock.com if you suspect someone has gained access without permission.

For a minor or first problem, we will tell you what needs to change and give you a reasonable time to fix it.
Where there is a serious or urgent risk (for example a security threat, fraud, illegal content or harm to others), we may suspend access straight away and tell you why.
If the problem is not fixed, or is repeated or serious, we may end the Agreement under the Terms of Service.
We may remove content that breaks this policy, and report unlawful activity to the authorities.
Fees already paid are not refunded where the Agreement ends because of a breach of this policy.

If you see something that breaks this policy, or you think your account has been misused, email support@tillstock.com.

We may update this policy. We will tell account owners by email before a material change takes effect, as the Terms of Service describe.